Introduction
Ajora Maternal & Child Health Specialized Medical Center ("Ajora MCH Center," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
We are committed to complying with all applicable privacy laws and regulations, including Ethiopian data protection laws.
Information We Collect
Personal Health Information
- Name, contact information, and demographic data
- Medical history, diagnoses, and treatment plans
- Laboratory results and imaging studies
- Medication lists and allergies
- Insurance and billing information
Website Usage Information
- IP address and browser information
- Pages visited and time spent on our website
- Form submissions and appointment requests
- Communication preferences
How We Use Your Information
We use your information for the following purposes:
- Providing Medical Care: To deliver high-quality healthcare services
- Appointment Management: To schedule and manage your appointments
- Communication: To contact you regarding your care and appointments
- Billing: To process payments and insurance claims
- Quality Improvement: To enhance our services and patient care
- Legal Compliance: To meet regulatory and legal requirements
Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share your information
- For Treatment: With other healthcare providers involved in your care
- For Payment: With insurance companies and billing services
- For Legal Requirements: When required by law or court order
- For Public Health: To report certain diseases or conditions as required by law
- For Emergency Situations: To protect your health and safety
We do not sell, rent, or trade your personal health information to third parties for marketing purposes.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security audits and updates
- Employee training on privacy and security
- Physical security measures at our facilities
- Backup and disaster recovery procedures
Your Rights
You have the following rights regarding your health information:
- Access: Request copies of your medical records
- Correction: Request corrections to inaccurate information
- Restriction: Request limitations on how we use your information
- Confidentiality: Request confidential communications
- Complaints: File complaints about privacy violations
- Accounting: Request a list of disclosures of your information
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services for:
- Website analytics and performance monitoring
- Appointment scheduling and management
- Payment processing
- Communication services
These services are bound by confidentiality agreements and privacy policies.
Data Retention
We retain your health information for as long as necessary to:
- Provide you with healthcare services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain accurate medical records
Medical records are typically retained for a minimum of 7 years as required by law.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you a notice via email or mail
- Displaying a notice in our facility
We encourage you to review this policy periodically to stay informed about how we protect your information.